Privacy Policy & Terms and Conditions

Effective Date: April 20, 2026

At Guelph ClimateCare, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This page outlines both our Privacy Policy and Terms & Conditions, including how we manage SMS communications.

Information We Collect

We may collect personal information including:

  • Name
  • Phone number
  • Email address
  • Service address
  • Any information submitted through forms or during service interactions


This information is collected when you:

  • Request a quote or service
  • Contact us via phone, email, or website
  • Sign up to receive SMS communications

How We Use Your Information

Your information is used to:

  • Schedule and manage appointments
  • Send dispatch notifications
  • Provide billing updates
  • Deliver customer satisfaction surveys
  • Communicate regarding your service requests


We do not share, sell, or distribute your personal information to third parties.

SMS Communications & Consent

Verbal Opt-In

Guelph ClimateCare may collect SMS consent verbally when customers interact with us in person or over the phone.


When registering, customers are asked to provide a phone number and confirm if they would like to receive SMS-based:

  • Appointment reminders
  • Dispatch notifications
  • Billing notifications
  • Job completion surveys



Customers are informed that:

  • Message and data rates may apply
  • Message frequency may vary
  • They can text HELP for assistance
  • They can text STOP to unsubscribe at any time and no further messages will be sent
  • Their information will not be shared with third parties

Website/Online Opt-In

By submitting a form on our website and opting in to SMS, you agree to receive text messages from Guelph ClimateCare at the number provided, including messages sent by autodialer.

  • Consent is not a condition of purchase
  • Message and data rates may apply
  • Message frequency may vary
  • You can unsubscribe at any time by replying STOP or clicking an unsubscribe link (where available)
  • Reply HELP for assistance
  • Your information will not be shared with third parties

Contact Form Disclosure

When submitting a contact form on our website, the following statement will appear with a required checkbox:


By submitting this form and signing up for texts, you consent to receive text messages from Guelph ClimateCare at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. Privacy Policy & Terms & Conditions.

Message Frequency & Fees

Message frequency may vary depending on your interaction with us. Standard message and data rates may apply based on your mobile carrier.

Opt-Out Instructions

You can opt out of SMS communications at any time by:

  • Replying STOP to any message
  • Contacting us directly (see below)


Once you opt out, you will no longer receive SMS messages from us.

Customer Support

If you need assistance, you can:

  • Reply HELP to any SMS message
  • Email us at: info@guelphclimatecare.ca
  • Call us at: (519) 829-3666

Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Changes to This Policy

We may update this Privacy Policy and Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date.